info@extendyourreach.com 800.968.3737

Security & Compliance

The security of your data is important to you, your customers/donors, and to us. That’s why we take pride in our security credentials. Check out the details for each measure below. (Disclaimer: Despite our best efforts, there is some boring corporate jargon ahead. Contact us if you’d like to learn about our credentials from a real person.)

SOC II TYPE 2 AUDITED
(SAS 70)

The SOC II audit is meant to ensure that we have controls and processes in place to safeguard your equipment and data. This professional audit happens annually and looks at:

 Security                  Process integrity
 Availability            Confidentiality
 Privacy

FFIEC REGULATED

The Federal Financial Institutions Examination Council (FFIEC) performs periodic exams at our Grand Rapids and Lansing facilities. The FFIEC is responsible for creating the principles, standards, and report forms for federal exams of banks and credit unions by agencies like the FDIC and the NCUA. FFIEC exams focus on physical and electronic data security, as well as overall company stability with respect to financial health and management processes and structure. (Blech. See what we mean by corporate jargon?)

HIPAA AND HITECH COMPLIANT

Our staff is trained annually on the steps necessary to protect sensitive medical data as defined by HIPAA / HITECH laws.

Lock

SECURE FACILITIES

Both of our facilities have multi-level security points, as well as 24-hour closed circuit surveillance with card scanner access into sensitive areas. These areas are only accessible by authorized and security-cleared individuals. Visitors are required to check-in and are escorted by an employee at all times.

DATA SECURITY

We use state-of-the-art encryption technology; SSL certificates and three-tiered firewall protection. We safeguard your data by following the Gramm-Leach-Bliley and the Fair Credit Reporting Acts.

EMPLOYEE SCREENING PROCEDURE

All job candidates (new hires) are prescreened using a strict criteria. This includes (1) SSN verification and an address history look-up, (2) seven-year national criminal database search, (3) seven-year county courthouse search for felonies and misdemeanors (last three counties of residence), and (4) national sex offender registry check.

DISASTER RECOVERY

In addition to generator backup in case of an outage, our facilities (located 70 miles apart) serve as mutual backup to one another.

QUALITY CONTROL

Our Document Reliability System (DRS) is key to ensuring quality in the print and mail process. It quickly identifies doubles, missing documents or insertion errors mid-stream without compromising the production process or audit trail. Mail does not leave our facility until all pieces are accounted for.

We use a 2D Bar Code on every document to ensure a match between the pieces in a statement mailing, including all pages and the envelope. A scan of the small code pairs all documents and provides data for audit and tracking reports.